Originally Posted by
old,not bold
As an aside, can anyone tell us what on earth a "Social Media Executive" (see Post #1) is and does in BA? And in particular, why he or she is dealing with a claim for compensation?
Someone who picks up your post on Twitter and regardless of the complaint replies along the lines of "Ouch! That sounds bad! Please PM me your PNR and I'll take a look". It then turns out they have no power to do anything so just pass the issue on to someone else whose inbox is full of messages from said "Social Media Executives".