Originally Posted by
Expressflight
You and I, plus most on here, know it's a Stobart Air service but to probably 90% plus of paying passengers it's Flybe where the buck stops. From whom do they claim compensation when a flight is delayed or cancelled?
Contract T&Cs for pax are with Flybe. Whatever issues may be happening between Flybe and Stobart is a commercial matter. Ultimately from consumer protection law Flybe are the contracting party.
General Conditions of Carriage - 3.5 the carrier
Also, the booking site and mobile app clearly state Flybe Ltd. In law, Flybe are responsible for the contact between passenger and carrier.
Those routes operated by Stobart Air have specific general conditions of carriage but broadly similar to Flybe. Interestingly, it proves a little tricky for the consumer to access the specifics of the Stobart Air general conditions of carriage as redirects to Aer Lingus regional landing webpage which returns error messages. So again, not consumer focused or transparent or easily accessible to the consumer prior to enterING the contract (buying a ticket).
Something the CPA will take a strong view on if it' obviously apparent the carrier is failing to honour their contractual legal responsibility to passengers.