My wife had her first flight out of LGW cancelled and her second delayed on 31May. The excuse for rejecting her claim for compensation came from a BA Social Media Executive.
Blah blah blah “the heavy snowfall and low visibility meant we had to reduce a number of our flights and some runways were completely closed”. Alternative facts seem popular these days. Can’t even be bothered to press the summer excuse tab.
Next excuse was a little fog and a rumble of thunder somewhere.