Tan, thanks for posting the LA times article.
The travelling public might put up with this treatment once, and maybe when they have to travel. But airlines can not survive on "must-travel" business alone. A large part of business has to come from people that have no other reason to go then to enjoy themselves.
The security has to improve, be reasonable and courteous. Can the FAA/TSA handle it?
Watching the FAA administrator, Mrs. Garvey, on TV, you do not get the feeling that she knows what she is talking about.