Its the poor baggage enquiries dest staff I feel sorry for, I have seen police called to protect staff at the desk in the baggage reclaim hall, there was one instance I recall when an angry passenger spat and picked up a computer monitor from the counter a flung it off the desk.
the poor staff on that dest have no information and no control over the delays, they are only there to file reports for missing and damaged baggage, but are sitting ducks.