context
Door from terminal is swipe access only therefore the questions to be asked centre on boarding/flight closed procedures for ground/terminal staff. Also there's a need to re-think JQ's often illogical/inflexible positions that are designed to disempower and limited the decision making propensity of staff. I understand the lowest common denominator theory is a pathway for lower labour costs, but this often prevents common sense decisions being made.
My personal view is that if we haven't closed the a/c doors then its better to board a 'late to the gate' pax rather than have the ramp rummage around for 15 minutes finding bags to offload and delaying the other money paying pax who at the end of the day are customers/clients. Treat people with respect and a service culture and generally the behavioural response is positive - treat them poorly and they will have a lesser value/quality perception which is reflected in their behaviour.
AT