PasstTense
Thanks for the link.
I was surprised about the person tense used in the wording. Most of it seemed to be attribital to the pilots until the section in quotes
"A few minutes before landing, the pilots were finally got in touch with the flight attendants, who informed them that there were injured passengers and that a window had shattered."
In my read this signifies an opinion by the writer that I do not share. Perhaps it would make more sense if the words used were only from the pilots or from the NTSB prelim summary