Originally Posted by
Sultan Ismail
As a postscript to my long transit at Zurich, SWISS brought on trolleys loaded with water bottles for benefit of queues at transit desks, followed by more trolleys of Swiss sandwiches i.e. baguettes.
No surprise SWISS is my No. 2 carrier, after Singapore, my No. 1
yes although during wx or other type of delays where it is not the airlines fault the EU delay Compo is not possible to claim, the airline has a duty of care for pax welfare (food drink hotac phone call ) and if ness rebooking on another airline and or by rerouting to get pax to their final destination ASAP.
the airline cannot sit back and say the next flight is 5 days time on our airline and leave it there - they have to rebook you on someone else/reroute or hotac you at the very least