Originally Posted by
compton3bravo
As I mentioned in a previous post, it was known that the National B757 was not very reliable to say the least and look what has happened over the last two weeks. I cannot believe they chartered this aircraft, surely the best thing to do was to put back that start date until the A321 was ready. They are now paying for their incompetence and unfortunately it is not looking good for Stansted as well. I am surprised that the CAA have not got involved, but maybe they have.
Can`t imagine the CAA are not aware..Most of the complaints via social media outlets are depressingly the same..lack of customer service, ignoring refunds, EU261 claims not acknowledged and left to their own devices when flights are cancelled (frequently). So far their business plan looks to have more holes in it than a Swiss cheese.