The ‘We’ could be almost any one of Qantas’ loyal employees. If ‘we’ can be discredited for asking questions with simple answers (because business IS simple and complex answers are rubbish - trust me on that) then so much the better.
It’s the questions that are important. The questioners should be welcomed. A transparent operator has a simple (and believable! Take note RC!!) answer to every question. Nor should the questioner be ridiculed.
It’s the lack of sensible and simple answers that have led to so many problems.