Originally Posted by
.Scott
Passengers becoming fearful during turbulence is nothing new.
I guess the question is how to put them at ease. The pilot would have known that severe turbulence was possible - but how do you explain that the aircraft is build for anything that will be encountered when you don't know in advance how much of a trial you are about to go through.
You don't want to alarm everyone with an exaggerated and pessimistic description.