This what they have wrote to me:
"based on the information you have provided to us; your complaint appear to be outside the jurisdiction of the Channel of Isle Ombudsman ("CIFO"), which would mean we are unable to review it.
CIFO is established by the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 and the financial Service Ombudsman (Jersey) Law 2014 ("The laws") to resolve complaints about financial services. The reasons for rejecting a complaint are set out in the laws and CIFO policy on factors to be considered on rejecting complaints. this policy has been published in our website.
based on our review of the information you provided, we have concluded we are unable to review your complaint for the following reasons:
CIFO con only consider complaint about financial services provided in or from within the Channel Islands. your complaint appear to relate to the actions of Zurich International which is operating from UAE, in which we are unable to review the complaint. you may wish to contact appropriate financial sector ombudsman office or regulator in UAE. the contact information we have for Dubai Financial Services Authority is
+971 4 3621500.
in addition, the legislation that established CIFO's jurisdiction in Jersey does not permit us to review complaints arising from actions which occurred before 1 January 2010. your complaint appear to relate to an act which occurred on 2007, which would mean that we are unable to review it. "