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Old 11th Apr 2018, 13:47
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Happy Wanderer
 
Join Date: Sep 2005
Location: Midlands
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Another issue here is one of 'customer expectation' - it's one thing using hour-building PPL holders (who are not FIs) to conduct introductory flights - this to primarily to keep the costs down, let's be honest - but if the customer's expectation is that they will at least get some basic instruction and hands-on experience during the flight (as per Ex 3) and they get neither, they'll be sorely disappointed! This has happened in my experience - it's important to establish exactly what the customer wants before the flight and resource it accordingly.

HW
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