BA is an entirely process and policy driven airline. If you struggle to accept that during the selection process, then you will be miserable when you join. Everything has a written policy and process attached to it. It can sometimes feel like there is no place for pragmatism over at Waterside. But you quickly come to realise that as an individual on a one to one basis the company work with you personally, but in general you are a number, part of a wider work group and we are all channeled into process driven policies such as Absence Monitoring and sick day handling, Grievances, leave and holiday etc. Everything has a process and policy and very little of it is personal. The same applies to our recruitment. It’s not warm and fuzzy, it doesn’t recognise if you’re a ‘good sort’, but it is fair and I would say judging by the vast majority of the colleagues I meet, it works.