Re Post 18 by Heights Good. I'm pleased that your experience of the Complaints Procedure has been positive - mine has not.
I was the Assisting Officer for a sqn ldr against whom a complaint had been made and it was crystal clear that the sqn ldr had, in fact, acted in the complainants best interest. At every stage the complainant rejected the findings and persisted all the way to the Ombudsman (woman).
At this point, the complainant resigned. The sqn ldr had been subjected to three years of absolute hell because of the complaint and the 'system' kept the process grinding on so as not to be accused of denying the complainant his right to due process. The complainant had been given huge amounts of leeway etc but it was my colleague who paid the price.
Old Duffer