Failings of SMS - they ticked the boxes so all was well
Accountable Manager and CP disconnect.
AM just a greedy ignoramous (in aviation safety and management)
SMS would have worked if CEO of the brokering/crowd-sourcing part of the business was not allowed to over rule the CP; and CP acted on pilots’ feedback and professional opinion.
Afterall, why bother with pilots meetings?
CEO needs to go to jail where he can learn about ‘accountability’