Well if any one had any lingering doubts that the Company had the first clue about running a large GA operation here is proof positive that they are indeed clueless.
By a letter to staff today following the melt down of the "streamlined centralised ops" in Cambridge , they have now acknowledged that this has been a total failure ( with both owners and staff) and have now planned to wind the clock back and de centralise. As a result Ops is returning to Stapleford and both crews and clients will be able to speak to individuals of their choice rather than one phone number ( call centre) type phone lines.
It beggars belief that the company ever seriously thought owners would be happy to deal with anonymous ops staff about their multi million pound assets. Equally crews down route have felt incredibly isolated and unsupported when problems have occured and they have been left holding to speak to the lastest completely inexperienced ops recruit .
This re de- centralisation is an admission that the Lux model does not work.
The industry relies for its success on personal local relationships with crew, ops staff, owners and agents. Almost all the good guys who were the back bone of these relationships ( that used to work so well) are long gone.......including any knowledgable and experienced management.
This train-smash is only just beginning and its a mark of the complete lack of understanding of the architects of it who clearly thought they could wrap it up and centralise it..like they were selling soap powder.
An utter shambles........
So where now Mr Hansen??? ( we thought youd want to have cashed in by now.... Ah, wait a minute, youve done nicely surely on a personal level already through brokering the various acquisitions...no?)