DON T says in his third sentance that he can find no adverse comments on Tripadvisor about the incident. I would have thought, with the current penchant for claiming COM-PEN-SAYSHUN for real or invented woes, there would have been a flood. So, possibly the Press have blown up a minor incident out of proportion.
An other problem with operations like the airbridge is the lack of replacement crews if the Duty Crew run out of hours after a delay.
And there is the possibility of a weather delay with that destination!