The point I made about aircraft surfaced yesterday. As usual, my passengers did not have to wait for assistance. But the design of the aircraft means PRM’s (Not all are physically disabled, some have mental problems and many are illiterate so their families book them as requiring a wheelchair so they get to the correct gate) are dealt with first or last. It is not possible to efficiently deal with them in the flow of able bodies persons.
But every now and again we are left waiting. Unfortunately the service providers do not appear to be bound by any binding service level agreement with airlines or the passengers they serve. Maybe it’s time to introduce such a thing so passengers who are left waiting are appropriately compensated?
PM
Last edited by Piltdown Man; 29th Mar 2018 at 12:09.
Reason: (Computer) punctuation