I was rather assuming that the captain has been interviewed by the airline about the background to this complaint and of course will put an innocent gloss on his account, because something happened. The fact that both were unable to fly next day will have been noted on his record, anything further will damage his career and maybe personal life.
Her case that she was treated wrongly by the company has some merit, according to earlier posts she took 6 months leave (voluntary?) whereas he continued flying, did she receive the " correct" handling by the company. Together with the media appearances it is publicity the company needs to get rid of quickly, does anyone want to bet against her getting a payoff.