It will come as no surprise that word of mouth plays a large part in where junior birdmen choose to train.
Those who succeed are far more likely to recommend the ATO.
Those who fail to make the grade are less likely to recommend the same ATO.
Really depends how the customer is handled. Often the failed customer is in denial, with fault never lying with them in any shape or form.
Selection of modular students is essentially one of ability to finance the course.
Regular management assessments & reporting goes a long way to keeping the customer aware of the HOWGOESIT.
Last edited by parkfell; 23rd Mar 2018 at 23:04.