Virgin Australia appoints Merren McArthur as Tigerair boss | afr.com
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Mr Borghetti said she had transformed and strengthened its regional airline and cargo business and he was "confident that she will make an invaluable contribution in this new role".
Ms McArthur said her first focus when she starts is to learn about the business by listening to its staff and stakeholders, a strategy she used when she entered Skywest to get a handle on its business model.
She said one of the aspects of running Tigerair that appealed to her was the innovation under way in the airline designed to help lower its costs but improve customer experience.
For example, Tigerair is replacing its fleet of Airbus A320s with Boeing 737s, which typically offer a similar number of seats. But the 737s will be fitted out with new "slim line" seats that Ms McArthur says allows for an extra six passengers but maintains leg room and existing space for passengers in the aircraft.