Communications
Son was booked NCL - INN via LHR on Sunday. Friday night got email to say NCL-LHR leg cancelled (no reason given) (nb we know why). After much arguing with customer services who initially offered a flight in 2 weeks time, was rebooked on Sturday flight, but via LHR- LGW, with transfer at own cost.
After much delay and disruption on Saturday morning, he finally got on the national express coach at LHR. While talking to him on phone before thecoach departed, there was a a comprehensive announcement from the driver including details of current traffic en-route, delay potential, etc. Son's comment was "well that's far more info in 2 minutes than I've had from BA and NCL in the last 24" - says it all really- you get what you pay for, and coach travel is generally cheaper than flying.