SMS system
The SMS system can only survive in any company if the participants continue to submit reports. Once the reports stop coming, that SMS system in that company will cease to exist. This was made clear to me when the company sent SMS coordinators to each station to explain that the report submissions were slowing down and if this trend continued, the SMS system would fail.
Soon after the introduction of the SMS system, participants aligned themselves on one side or the other (pro or con) It seemed that management were all aligned on one side (pro) and all the front line workers were on the other side (con)
It soon became clear that management was using the reporting system to hand out discipline, result, all reporting ceased. I am out of the game now and cannot say how the SMS system in that company has developed since then.