“Emirates priority should be looking after its passengers, not finding ways in which they can prevent passengers accessing their rights,” commented Andrew Haines, the CAA’s chief executive.
Back dated 6 years
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What happened?
The row started in February last year when the CAA demanded five non-EU airlines – American Airlines, Emirates, Etihad, Singapore Airlines and Turkish Airlines – change their policy of failing to pay compensation to passengers who arrive at their destination late after missing their connection at a non-EU airport and who meet other compensation criteria.
Emirates took the fight to the Court of Appeal, but had its case thrown out in October last year. Three of the other airlines initially said they were reviewing the judgment but all four have agreed to comply with it. (Except Emirates)
Emirates asked the Supreme Court for permission to appeal against the decision, but it was on March 16 2018 announced that it had been refused.
What does the CAA say?
Chief executive Andrew Haines said: "Emirates' priority should be looking after its passengers, not finding ways in which they can prevent passengers accessing their rights.
"They have failed in their attempts to overturn the Court of Appeal judgment, which now means that millions of pounds' worth of compensation is due to its customers. It is time for Emirates to pay what is owed."