Originally Posted by
DirtyProp
So the issue is not the emotional damage to the dog owner, but money.
What a surprise.
Money is the calculus by which corporate entities evaluate decisions, policies, and practices. To the extent that failing to screen out crew who mistreat passengers starts costing them money, the airline will change its practices.
A large sum will also line the pockets of the law firm representing the dog owner, but that's just a minor detail.
Yes, that's how society compensates private entities like law firms for stepping up and taking care of matters that the regulators have failed to address.