It sounds like NCL, among others, are still using that God-awful phrase, "for operational reasons" for when passengers are kept waiting for several hours.
Why doesn't the government ban the use of that phrase?
It only makes the passengers feel like they are being fobbed off and treated like 5th class citizens and they feel annoyed and irritated.
Airports will be amazed at how accepting pax will be if they give honest reasons for delays like the is terrible weather at the other airport and the incoming flight can't get here.
Is there some reason why they brush passengers aside so insultingly?