Originally Posted by
Gauges and Dials
Straight from the horse's mouth at United's published terms:
Too bad you didn't quote the next paragraph:
A pet traveling in cabin must be carried in an approved hard-sided or soft-sided kennel. The kennel must fit completely under the seat in front of the customer and remain there at all times.
United chose to not make such a distinction, took this customer's money, and grossly failed to provide the service for which they were paid.
Completely false. They boarded the dog. It was the customer's responsibility to place the dog under the seat and leave it there. For whatever reason, the owner refused to do this and placed the dog in the aisle, thereby violating the conditions of carriage.