Originally Posted by
ExXB
I don't think any company replies/responds to surveys. They people do the survey just amalgamate all the data and then tell the mucky mucks what they want to hear. If you are not happy then find another way (good luck) of conveying your thoughts.
The "how did we do?" or "how are we doing?" survey strategy is in use in all sectors these days, and I for one have become so fed up with filling out this and the other Surveymonkey questionnaire for everything from transport to spectacles, though car servicing that i have just ceased to fill them in, UNLESS I have been pee'd off with the service I got.
That makes them absolutely useless as business tools, and are useful only as a means of ticking a box in their quality assurance system / policy.