Originally Posted by
PaxBritannica
I think it's reasonable for the passenger to assume that the FA's request was company policy. Why wouldn't she think that another flight with the same airline would meet with the same treatment? She couldn't know that the FA was in fact contravening company rules.
all united's rules here for all (pax and crew to see)
https://www.united.com/web/en-US/con.../in_cabin.aspx
united quote
United allows domesticated cats, dogs, rabbits and household birds (excluding cockatoos) to travel accompanied in the aircraft cabin on most flights within the U.S. An in-cabin pet may be carried in addition to a carry-on bag and is subject to a $125 service charge each way.
In-cabin pet kennels and carriers
A pet traveling in cabin must be carried in an approved hard-sided or soft-sided kennel.
The kennel must fit completely under the seat in front of the customer and remain there at all times. The maximum dimensions for hard-sided kennels are 17.5 inches long x 12 inches wide x 7.5 inches high (44 cm x 30 cm x 19 cm). The recommended maximum dimensions for soft-sided kennels are 18 inches long x 11 inches wide x 11 inches high (46 cm x 28 cm x 28 cm).
Soft-sided pet carriers may exceed these dimensions slightly, as they are collapsible and able to conform to under-seat space without blocking the aisle.
Advance reservations for in-cabin pet travel are required.
Request an in-cabin booking for your pet through united.com or by calling the United Customer Contact Center at 1-800-UNITED-1 (1-800-864-8331)
the long and short the crew and maybe the ground staff too f@@@@d up big style