PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 13th Mar 2018, 09:36
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Bangaluru
 
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Originally Posted by Oasis
"Never attribute to malice that which is adequately explained by stupidity."

- Michael Scott
Freehills and Oasis: Indeed. This has been proved beyond any doubt in the last 18 months. We read situations and adapt and come up with solutions and prioritise and keep the show running. They just blindly plough on using pre-learned responses and solutions and think that is the way to respond to the world and only they know it.

The conceit and arrogance is stunning. Especially in light of the fact that they have proved they have no idea what they're doing.
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