PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 13th Mar 2018, 07:59
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Freehills
 
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Yep - but not very well hidden. HAECO Americas lost 1,483m HKD (see page 4 of the results)

I still reckon - cockup, not conspiracy. HAECO Americas just shows that operating in the first world, with strong competition, without captive customers is tough for them. The review says they lost "a major customer" in 2017 and 14% of US staff
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