Yeah - there seems to be a number of people who believe CX management are evil geniuses, pulling insanely profitable scams via fuel hedging/ sister companies. I can see that that is more comforting than the belief that they are incompetents out of their depth, because evil geniuses could, if they so desired, recover the situation.
Basically, what's more likely, our managers cocked up, or are part of a complex conspiracy? I wish they had the competence to be part of a complex conspiracy, but fear they are dunderheads