PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 13th Mar 2018, 05:45
  #31 (permalink)  
Rated De
 
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Having seen it first hand all these 'managers' are spoon fed the same drivel at a number of 'business schools'

You run an airline like you run a biscuit factory: every process broken into cost elements, no intrinsic knowledge of how it all fits together and does what ti does...Just focus on the cost and reduce it! KPI are set to solidify this process and it becomes a death spiral.
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