PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 13th Mar 2018, 01:13
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Freehills
 
Join Date: Apr 2002
Location: HK
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Originally Posted by morningcoffee
So you’re all saying HKA is wonderful because their fares are cheaper and they pay their pilots about 60% of what a B scaler earns. But you want to keep getting paid what you’re on now. And no one can live in Hong Kong on what C scalers get paid but there’s HKA again paying C scale pay.
There is absolutely no logic to the pay us more argument if you’re going to drag HKA into it.
It is possible for both statements to be true.

HKA fills "value for money" niche & pays less
Airlines in the US/ OZ/ EU have coped by 'unbundling' & being clever about selling extras, allowing them to still pay decent salaries. Basically taking account of the human behavior that people will nickel & dime when buying something in advance/ with research, but will impulse buy at high price - i.e. an overpriced coffee at the airport. So bait people in with low basic prices, then make the margin on selling stuff to make the trip bearable when the customer can no longer switch.
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