PPRuNe Forums - View Single Post - CX is a case study in how most companies fail

12th Mar 2018, 15:16

#14 (permalink)

DropKnee

Join Date: Jan 2005

Location: Nippi

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My experience has been to continue to watch Captains fix CX problems from the cockpit and heroes show up with red lanyards. Just had a hero save a west coast flight. And he was not based.
Never going to win this way.

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