PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 12th Mar 2018, 11:34
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mr did
 
Join Date: Apr 2008
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The reason Cathay are in this ridiculous mess is BECAUSE of these idiot analysts and the unfortunate tendency of our board to follow their meaningless ratios and metrics. Plus the modern day scourge of companies everywhere: the finance department (accountants) and the HR dumb asses (yes you Nick) who have taken control.

If Rupert wants to fix any of this, he needs to use his own brain and common sense. Unfortunately common sense isn't very common with our lot.
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