PPRuNe Forums - View Single Post - CX is a case study in how most companies fail
Old 12th Mar 2018, 01:42
  #5 (permalink)  
Flex88
 
Join Date: Nov 2015
Location: HK-CRoC
Posts: 749
Likes: 0
Received 0 Likes on 0 Posts
Important point re DFO

From the article, straight to the guts of the problem.

"operates like a traditional, Hong Kong Chinese family- except it has successfully augmented family managers with an extended family of carefully recruited, long term career managers. This may work in certain industries where dominance is more predictably entrenched, like property development or sugar refining, but in a chaotically competitive industry increasingly influenced by state players and budget airlines, talented and ruthless innovation and decision making are needed more than family loyalty. Change isn’t pretty. (and some can't hack it !!)
Flex88 is offline