There is a lot about this incident that concerns me. However if we put aside the fact that it happened, why the hell did the Captain have to do all the leg work to find out the details from various sources. Surely Jetstar has an operations centre that should have bent over backwards to investigate and inform the crew what had happened. How does it make it better to impede the Captains ability to make a sound decision but not proactively giving him/her all the details up front?
I had heard Jetstar don't have ACARS, but surely they have a bloody sat-phone? Or is it just an old HF patch?