BA compensation approved, no payment received after four weeks
About a month after my wife's long haul flight on BA arrived more than five hours late at her destination, BA finally acknowledge she was due the maximum compensation. At that time I was also told by the customer service rep via email, "I’ve raised a bank transfer for this amount in your local currency, which will be paid directly to you. You’ll receive it soon."
It's now been four weeks, and no funds have been received. During that time, I've made two follow-up requests using the proper BA web-based form asking about the status of the payment, and have received no reply.
Any suggestions? Is this normal for BA? I've received compensation before from Air France, and it all went much more quickly.