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Old 28th Feb 2018, 05:24
  #907 (permalink)  
StickWithTheTruth
 
Join Date: Jul 2006
Location: Australia
Posts: 325
Originally Posted by Acrosport II View Post
Very poor customer service of OzRwys to have to mess around emailing or ringing them just to be able to renew at a lower Subscription level.

Not having the option on the website would appear to be intentional.

Why not just have an option for basic package renewal.

Come on Ozrwys.
If you'd spent the time you spent posting publicly about the issue and emailed them instead, your issue would have been sorted by now.

Some people are never happy.

I once stood in line on a cruise ship listening to people in front of me complaining to customer service. Some of the complaints were ridiculous. The guy in front wanted them to refund the difference between the cost of his balcony room and a normal room because he was standing in line at customer service waiting for service when the ship left port, therefore he didn't get to experience his balcony to its full potential as he missed the view of the ship leaving. He could have easily gone back at a more suitable time.
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