Could not agree more FF. If anyone needs a lesson in outsourcing and the race to the cheapest is best, just look at the current Fiasco with KFC & DHL .
As far as MAN goes, of the low cost operators, without doubt, Jet2 wins hands down. In terms of check in, baggage claim & everything else -simply the best. Same applies in PMI.- Who handles Jet 2 at these places ? Jet2 of course. Their fate is in their own hands. Well done.