Hmm, ok Frank. And a bit of info for you, they do care, because they can see the slow but steady increase in cost. And even if they don't, I'm just happy that i'm leveling out the ledger a bit for them. As for this years 13th month, it won't matter. Most of us are planning our exit anyway. House up for sale, wife already back home setting up our newly bought home there. All's good, and nothing CX says or promises will change our minds.
Oh, and as for discretion, you've obviously been away for a while. Haven't gone into discretion in over 10 years, and won't be for the remainder.