Having run an executive handling operation at SEN in the 1980s I know how demanding some clients can be. I'm not saying this is the case here but sometimes 'demanding' becomes more than that and it's best to mutually agree that you're just not meeting their needs. For example if you don't jump immediately a client says so (something he expects is his due and he may well be right) due to having insufficient staff on hand and he gets upset, do you decide to provide more staff or let him go? Much easier to do the former once the facility is established and you can better predict demand than while you're trying to build up the business.
Last edited by Expressflight; 5th Feb 2018 at 15:13.
Reason: tidier sentence