BA Survey - Are they waking up?
Have just been sent a survey by BA considerably more detailed than the usual ones. Basically asks why I am not flying them anymore and how I view them. Takes about 20 minutes to complete. Unusually for surveys of this sort, it seems to welcome hard truths and asks for detail:
- How do you view BA (response from 'I love them' to 'I hate them')
- BA is well managed? (response from 'totally agree' to 'what are you smoking?')
I'm paraphrasing only slightly. Is there some fairly advance navel gazing going on or is this just the usual window dressing?
The one I loved was 'BA will always be a full service airline'. Right. And they are now retrofitting the same seats short haul seats as Easy have used for years, on the same seat spacing. The only thing remaining is the hand baggage allowance, which will have to go since they are already struggling with the current seat spacing.