Do we have a Primera Air Rep here ?
"Customer service second to none " ?
I doubt those who have had flights cancelled to BOS and NEWARK would agree but maybe that's just me. In terms of credit they sent a lot of cancellation emails out at 4.59 on Friday.
Whether that was by accident or design it has left many with a somewhat sour taste.
They have rectified a part of the problem with ftr offers but to many that appears reactionary rather than customer led.