Please replace the word management with the word SWIRE, any decent manager in any and all departments in Cathay reaches a cement ceiling where any valid concerns or suggestions stop! Cathay made huge profits in spite of itself for years giving Swire the inflated ego that it knows what it's doing, unfortunately CX does have to compete now and Swire hasn't got a clue how to fix it thus cut cut cut is the answer and as we all know that doesn't work.