PPRuNe Forums - View Single Post - The Low Cost Trap (aka, The Demise of CX)
Old 29th Jan 2018, 00:38
  #4 (permalink)  
1200firm
 
Join Date: Mar 2008
Location: cloudcuckooland
Posts: 191
Likes: 0
Received 0 Likes on 0 Posts
And now we have a situation whereby the pilots do not merely withdraw "Goodwill" but engage in "Active Badwill". Yep the pilots are fully engaged alright. Ton for Tom!
1200firm is offline