I’m certainly no apologist for CX, as anyone on Fragrant Harbour for more than a few days can attest. Most of the “training” here is more like checking, but the standard really isn’t that high at CX anymore with all new hires being low or no time. So all in all, it’s just a bit of a dog and pony show. There are a few “choppers” left, most of whom are easy to get past if you just stroke their egos a bit. There are definitely some in training that do not belong, but you get that in every airline. It has gotten worse recently as the training ban keeps the good guys out, and several of the weasels slide in defiance of the ban.