Overall CX "training" is a perversion of most any decent airline standard. There are a number in it for the correct reasons but sadly good training effort is largely overtaken by the influence of those that do not belong in training (and maybe even in airplanes, but we are talking CX here after all) and them that happily enable their being there. Another good reason to put this place in your rear view mirror. Most airlines don't lower themselves to politically weaponizing this vital safety department to the nefarious degree CX has proven to be capable of. I am glad to see a renown former “chopper” has retired to his small village in the UK. Too bad there is no shortage of the weak and under-confident needing projection opportunities eager to model the same bad behavior. Good riddance, but nothing will ever change here, save yourself.
Last edited by Vtwin; 26th Jan 2018 at 23:40.